Design sprints, one of the many tools in our Humblebee toolbox, are always time-limited and high-pressure exercises. The one we did with Rätt was no different...
After a few weeks of initial meetings, proposals, team planning and puzzling we managed to squeeze Rätt in right before summer holidays and by having a flexible team consisting of two amazingly talented UX designers and a well-structured Product Manager that support each other. Not to mention a dedicated client who really know their service. We managed to get the sprint, prototype and testing done in barely 2 weeks.
On a warm Tuesday morning in July, we all met up at the Humblebee office and started sprinting. It had been decided before the sprint that the focus would be on the booking flow, so it was all systems go on trying to crack the case of efficiency vs trust; a lot of info vs lesser steps; legal mumbo jumbo vs keeping it simple. Needless to say, the many exercises that our sprint consisted of provided us with a lot of good ideas to start prototyping.
Seeing as we would not have enough time to make a high-fi prototype of the whole booking flow, we decided early on to keep it simple and only focus on the User Experience (UX), not the product design. UX was the main area of concern after all, so keeping this focus helped keeping the time and budget as planned.
When it comes to planning, a challenge that we were aware of from the get-go was that one of our amazing UX’ers would only be available in the first week of the sprint, therefore it would be up to the other UX plus the PM to conduct all the user tests and summary report together.
Flexibility is the name of the game at Humblebee, and whatever happens, we are a team who help each other out. So obviously, we still managed to conduct all tests, analyse the results, finalise and deliver the report right on schedule!
If you would like to sprint with us, don’t hesitate to give us a shout!